Q1: Is your website secure?
Our website has security measures to prevent loss, misuse, and alteration of controlled information. All orders are sent via secure internet connections using SSL encryption. Your personal info, including credit card details and passwords, is always encrypted. The website and user information are protected by a multi-layer firewall system. Your order is secured by Paypal. You'll get the goods for sure.

Q2: How do you protect my personal information?
We use organizational, human, physical, and technical security steps to manage personal information well, aiming to avoid and fix leaks, losses, or damage. We maintain internal rules and manuals, build a protection system, and handle customer data properly. For more, see our Privacy Policy.

Q1: How do I place my order?
First, click on the product image or product name to view the item details. Choose the color or size, then enter the quantity you want to purchase. You can click the “add to cart” and buy later with other items.
Or you can click “buy now” to checkout directly.
You can view your cart by clicking on the cart button in the upper right-hand section of every page.
You can get some codes and discounts on the web.
To buy some related product together will get more discounts.

Q2: How do I change or cancel my order after I've placed it?
Generally, we will ship out the in-stock item you ordered within 24~48 hours. If you want to change the order info or cancel the order, please contact us in 24 hours via email(scnewbeauty@gmai.com)/Facebook (@silkcrown) and we’ll do everything we can to accommodate your request.

Otherwise, we will ship the item to the address you leave after 24 hours from the order time.
Please notice, once an item has shipped, cancellation is not possible because we have no way to interrupt the logistics procedure. If you still want to cancel the order, don't worry, contact us for further discussion.

Q3: Do you use PayPal？
Yes, we support PayPal.
PayPal: Paid in full in 6 months. No Interest. Pay now or pay over time with PayPal Credit. Just use PayPal Credit in PayPal checkout.

Q1: How long will my order take?
Under normal circumstances, usually, it takes 5-7 workdays to arrive after the shipment. But if some products are out of stock, we need to transfer items among warehouses and it would take 8-12 workdays to arrive.
For more info, check our shipping details.

Q2: How can I track my order?
If you have ticked and chosen to receive the email about tracking info, we will send you tracking information within 24-48 hours of your order leaving the warehouse to the e-mail address you provide when checking out. If you do not receive tracking information from us within 3 business days of your order, don't hesitate to contact us at scnewbeauty@gmail.com.

Q3: Where do you ship to?
We ship only in the United States of America, except Hawaii State,
Alaska, and the Commonwealth of Puerto Rico.

Q1: How do I return the product?
Please contact our customer support via email (scnewbeauty@gmail.com) /Facebook (@silkcrown) to get the return label and send it back to the address where the customer support staff offers.
Returns accept within 30 days of delivery.

Q2: When will I get my refund?
Once we checked and confirmed the returned item, we will refund in 24 hours. Once the refund is processed by our site, the credits of your order will appear in your account in 3-7 business days according to your bank processing speed.

For more info, please check our Returns & Refunds Policy.

Q1: What if I receive damaged or incorrect product?
If you receive a defective, incorrect, or incomplete product, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us [scnewbeauty@gmail.com] with your order number, contact information, and photos documenting damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is back-ordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.

Q1: Is the bonnet quality good?
Yes, our satin bonnet are all well made and can fit different head size well with the elastic band.

Q2: How to wash the satin bonnet?
We suggest wash by hand with the cold water or chemical-free detergent.Once washed, simply lay it flat or hang it up to air dry – no tumble drying needed.