Política de reembolso

Return & Refund Policy

The following terms and conditions only apply to orders placed on the silk crown website. 
We aim to provide the best quality product, on-time delivery, and exceptional customer service. We do ask you, our customers, to keep in mind: -Satin bonnet
Define a 30-Day Money-Back Guarantee
Within 30 days from the order date: All satin bonnets enjoy a 30-day money-back guarantee and we accept the return/refund, except for Special offers/Gift cards/Flash sales/Clearance sales products.
Customers have the right to apply for a return/refund within 30 days after delivery of the product.

Eligible Return/Refund

To be eligible for a return/refund, your item must be unused and in the same condition that you received it. Merchandise must be in original factory condition.
If the product is damaged during delivery or quality-related defective within 30 days, please provide the relevant pictures or videos by sending an email to [scnewbeauty@gmail.com] to help us confirm the issue, and after we confirmed, we'll arrange the replacement/return/refund process accordingly.

We will pay for the shipping costs for the return and resend. In addition, if the product cannot be replaced due to production completion or limited products, we may request a refund even if you request a replacement.

Refund requests for the 30-day money-back guarantee expire once opening a claim within 30 days after the date of ordering. It is not possible to process a request for a refund that has expired during this 30-day window. 

Please note: We strictly do not accept change-of-mind returns or exchange requests.

If you insist to return, we totally respect your decision and we always hope we could offer a pleasant user experience to every customer. In this condition, we could accept a return and refund; meanwhile, please understand that:

We deduct 30% of the amount you paid as a restocking fee plus $5 of the original shipping fee. Also, you need to cover the shipping fee for returning.

After a full refund, the product cannot be exchanged.

The situation that is not covered:
1)We do not accept any returned merchandise without an order number and a serial number or shipped out over 30-day from the shipping date.
2)Merchandise showing malicious physical damage
3)Any other defects that are not caused by workmanship or product quality
4)Merchandise that has been excessively worn, used with distinctive marks, and affects the secondary sale
Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
5)Any defects caused by transportation or loading during returning voyage
6)Free products are not acceptable for any return or refund
7)Purchases from illegitimate resources are not acceptable for any return or refund
8)Counterfeit machines are not eligible for an silk crown return and refund.

 

Return

Customers take responsibility for the returned items. To get a refund, you need to make sure that the returned item is returned to the correct address, and we suggest: Do not return the item yourself back to the manufacturer before we give the correct return address. Otherwise, we will not take any responsibility and cannot make a refund.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please send it back to the address where the support staff offers.

After confirming that the returned product arrives, we would check it out and if it is damaged on the way, our warehouse refuses to accept it and we refuse to refund. If it is in the original condition after checking, we will process the refund.

 

Refund

Once the returned item arrives back in our warehouse for inspection, the refund process will begin.

Your refund will be processed within 2-3 workdays once the returned item is received and processed. It may take 5-10 workdays for funds to settle depending on the payment used and the practices of your financial institution to receive the credited funds.

Refunds will only be issued to the original credit card or other paying methods like PayPal that you use when placing your order.

We can only refund those canceled orders, orders that haven't been shipped, or orders that the product has been returned and received in a good condition.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Q: How do I start a return process?

Contact scnewbeauty@gmail.com to get help first.

Make sure the merchandise is in original factory condition.
Offer the serial number of the product and the order number to us
Ship your package back to the address we sent to you

NOTE: Please expect 1-2 weeks to receive your refund after the returned goods are shipped out.

Q: What if I forget my order number?

If you are unable to find your order number, Silkcrown will work with you to find order reference details when possible. Please contact us in priority.

Q: What if my item has been damaged after delivery?

It is suggested to take photos or videos before you return the goods, and we'll handle this issue after receiving the goods.

Q: What happened to my refund if I used a bundle discount?

When the Refund Product was purchased together with other Products that resulted in a bundle discount, the bundle discount will be immediately void upon refund. The discount amount of other Products will be revoked and deducted from the refund amount You ultimately receive. This policy applies to any kind of bundle discounts including but not limited to gift cards, free gifts, quantity purchases, etc.

Q: What should I do if I receive a defective/second-hand product?

It is suggested to take a video of the whole procedure as a backup when you sign for the package, especially for the items that are valued at a relevant high price. Then contact us if you encounter any problem with the package you receive, and we'll help you solve it accordingly.

When you place an order with your PayPal account, you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.

If you are already a PayPal customer, you can log in with your user data and make a payment.

Are you a newcomer to PayPal? You can then log in as a guest or open your PayPal account and confirm your payment.

Collections are usually booked in a few minutes and your order will be processed immediately.

PayPal: Paid in full in 6 months. No Interest. Pay now or pay over time with PayPal Credit. Just use PayPal Credit in PayPal checkout.

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Please note that silkcrown does not collect your credit/debit card number or personal information when you make payment. 

For questions regarding your transactions on our site, please consult your card-issuing bank for information.

If you have any questions with paying, don't hesitate to contact us via scnewbeauty@gmail.com